Store Policy

Customer Care

At Asima, we deeply value our customers and are committed to providing the best possible shopping experience. As a new online store with a small team, we strive to maintain transparency and honest communication while ensuring that you feel valued and supported throughout your shopping journey. Please review our Customer Care Policy to understand how we handle your inquiries and provide support.

1. Customer Service Availability
Our customer service team is available to assist you during business hours:

Monday to Friday: 9:00 AM – 5:00 PM
Closed on weekends and public holidays
We aim to respond to all customer inquiries within 24-48 hours. We ask for your patience as we work hard to ensure that every query is answered to the best of our abilities.

2. Order Processing
Due to our limited size, we process orders within 2-3 business days after receiving your purchase. You will receive an email confirmation once your order has been successfully placed, and another when your items are shipped.

3. Shipping and Delivery
We strive to offer affordable and reliable shipping. However, as a new store, we may face occasional delays. We provide estimated delivery times at checkout but cannot guarantee them at this stage. Please be patient, and feel free to reach out if you have any concerns about your order's delivery.

4. Product Availability
Our stock is limited, and some items may sell out quickly. We make every effort to keep our product listings accurate, but in case of discrepancies, we will contact you immediately with an update. If an item you ordered is out of stock, you will be offered a full refund or an alternative option.

5. Customer Feedback
We welcome your feedback, as it helps us improve our products and services. If you have any suggestions, complaints, or compliments, feel free to reach out via email or social media.

While we may not have the extensive capabilities of larger stores, we promise to be transparent and handle each customer interaction with honesty and care. We value every single one of our customers and are committed to ensuring that you have a positive experience with us.

6. Limitations and Honest Communication
As a new online store, we may encounter occasional growing pains such as inventory delays, shipping disruptions, or website updates. We will always keep you informed about any issues that may affect your order or experience, and we promise to handle them with integrity.

If you ever feel dissatisfied or face challenges with our service, please let us know, and we will do our best to resolve the issue promptly.

Email: asimastudios@gmail.com
Phone: 8810553511, 98111 20691
Social Media: Insta- @asima_studios

Privacy & Safety

At Asima, your privacy and security are our top priorities. We are committed to protecting your personal information and ensuring a safe shopping experience. Here’s how we handle your data:

1. Information We Collect
When you shop with us, we collect only the essential information needed to process your order, such as:

Name
Email address
Shipping and billing address
Payment information
2. How We Use Your Information
We use your personal information solely for:

Processing and delivering your orders
Communicating order updates and customer support
Sending occasional promotional emails (you can opt-out anytime)
3. Payment Security
We use Razorpay, a trusted third-party payment processor, to handle all transactions securely. Razorpay uses industry-leading encryption methods to protect your payment details, and we do not store your payment information on our servers.

4. How We Protect Your Information
We take appropriate security measures to protect your personal data, including using encryption to safeguard your information during transactions. Only authorized personnel have access to your data, and we regularly update our security practices.

5. Data Retention
We retain your information only as long as necessary to complete your order and fulfill any legal obligations. You can request to delete your data or unsubscribe from communications at any time by contacting us.

6. Your Privacy Rights
You have the right to access, update, or delete your personal information. If you have any concerns about how we handle your data, please reach out to us at [Asimastudios@asima.com].

7. Sharing Your Information
We will never sell or share your personal data. We may share necessary information with trusted third-party service providers (like shipping carriers) to complete your order. We will only disclose your data if required by law.

8. Updates to This Policy
We may update this Privacy Policy occasionally, and the changes will be posted here. Please check back regularly for the most up-to-date information.

Email: customerservice@asima.com
Thank you for shopping with Asima! Your privacy and safety are important to us.

Payment Methods

1. Credit and Debit Cards
Visa
MasterCard
American Express
RuPay
2. Net Banking
3. UPI

Google Pay, PhonePe, Paytm, etc.
4. Wallets

Paytm Wallet, PhonePe, Freecharge, MobiKwik, Amazon Pay, Ola Money